
Building a high-performing national design team
Over several years on one of Australia’s largest telecommunications infrastructure programs, I led the Victorian and Tasmanian design function through significant growth while maintaining strong delivery performance, quality and team stability.
The team grew by approximately 90% over four years to around 25 direct reports, delivering more than 150 work orders each month while maintaining approximately 95% annual staff retention. Program performance remained above 95% for 18 consecutive months, with the team recognised as the highest-performing design function nationally between 2020 and 2022. Design quality also reached 98% first-submission acceptance, while annual designed revenue grew to $15.5 million.
The result I am most proud of was proving that growth and performance did not need to come at the expense of culture. By investing in people, creating clear expectations and building trust within the team, we were able to increase capacity while retaining experience and continuing to improve outcomes.


